Things I Learned:
-Good design is both aesthetic and usable, so it must be easy to use, but pleasing to look at
-Learned how to create stakeholder maps, and show who the system effects
-Learned how to isolate specific stakeholders to create empathy maps, which can help cater to specific
preferences of these stakeholders
-Stakeholder and empathy map templates
-Dieter Ram’s 10 principles of good design
-Learned to cater to specific needs of stakeholders in order to maximize satisfaction
-Learned to empathize with specific people to find out what they need out of a system
-Learned how to identify good and bad design in every day objects (ex. doors/tables)
-Learned how to break down groups of people the interface affected, and categorize them in stakeholder maps
- Learned how to put myself in a stakeholder’s shoes in order to find out what they want in an interface
-Made a list of items that had good and bad designs. This was initially difficult to do, because I kept prioritizing aesthetic designs. But after watching the video, and going through some of the given examples, I was able to find objects that were nice to look at, but not very usable.
-Created a stakeholder map. At first, I struggled with separating groups of people (core, direct, and indirect), but I eventually wrote down how the interface affected each group of people, and it became easier to categorize them.
-Created an empathy map. At first, it was difficult to find specific things that a stakeholder would want, but then, I began to place myself in the stakeholder’s shoes, and it became easier to empathize with them and create a chart about what that stakeholder would want.
Things I learned:
- Learned different types of surveys and their uses
- Learned that questions can have bias unintentionally, and may push people to respond in a certain way
- Learned when to use different types of questioning techniques
- card sorting
- how to create good questions without introducing bias
- how to get good responses and put them towards improving an interface
- Learned how to make questions yielding accurate results by not introducing bias
- Learned the different types of card sorting, and when to use each.
- Learned to create questions for each type of survey.
- made 10 interview questions to ask Zoom users. It was difficult initially to come up with questions to ask that were specific, but not too specific. Eventually, I made sure I had no bias, or pushed someone to answer in a specific way, and this helped some up with good questions.
- observation activity-- I chose a group of people, and explained who, when, where, and why I shose that particular group. I was initially very confused and overwhelmed because I had no idea how to pick a group of people, so I watched a couple videos and read a couple articles, and learned how to accomplish this task.
- I picked a focus group-- I chose 6-7 people from my stakeholder map and made 5 questions to ask them. At first, I struggled a little with coming up with a set of questions that would be possible to ask 6-7 different groups of people, but I eventually learned to ask completely unbiased questions.